Website Technical Support
The ANDANET web site is comprised of various web sites and web pages (collectively, the "ANDANET web sites") operated by Anda, Inc. and/or its affiliates (collectively, "ANDA").
The ANDANET web sites are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the ANDANET web sites constitutes your agreement to all such terms, conditions, and notices. Your use of a particular ANDANET web site included within the ANDANET web sites may also be subject to additional terms outlined elsewhere in this agreement (the "Additional Terms").
Additionally, the ANDANET web sites may themselves contain additional terms that govern particular features or offers (for example, chat areas).
In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular ANDANET web site, then the terms, conditions, and notices contained herein shall control.
Full credit will be given for shipping errors made by ANDA and products damaged in transit, provided the error or damage is reported to ANDA's Customer Service Department within 72 hours of the receipt of the product. All returns must be authorized in advance. Please call ANDA's Customer Service Department at (800) 331-2632 to obtain a return authorization number. The return authorization number should be marked clearly on the outside of the box containing the returned product. At ANDA's sole discretion, ANDA may authorize and accept returns for reasons other than shipping error or damage as long as ANDA determines, in its sole discretion, that the product is re-sellable. Credit for these returns will be given at the current market price of the returned product less a 20% handling charge.
Any unauthorized returns will not be processed for credit.
Returns will only be accepted for credit from the original purchaser. Credit will not given for products that have been damaged, opened, labeled or marked on, except as required by law. Products sold as short-date or closeout are not returnable. Products that are stored improperly or exposed for fire or any other hazardous conditions are not returnable. Products recalls will be handled in accordance with the instructions provided by the manufacturer.
No returns will be accepted on refrigerated items including vaccines or biological products.
ANDA reserves the right not to accept bulk returns, returns from inactive accounts with outstanding balances, or accounts in the process of closing or transferring ownership. ANDA reserves the right to return or destroy products that are ineligible for credit or are sent without prior authorization.
All products drop shipped through the ANDANET web sites are subject to the return policy of the respective manufacturer.
Allow two to three weeks processing time for credit memos on authorized returns. Please do not deduct any amounts from your payment related to the returned product before receiving the credit memo.
Payment is due in accordance with the terms reflected on the invoice. ANDA reserves the right to charge interest at the rate of 1.5% per month if payment is not made in a timely manner. ANDA shall be entitled to recover reasonable attorneys' fees and cost in connection with any collection efforts, including but not limited to litigation arising out of failure to pay your invoice or statement. ANDA will credit your payment to the oldest invoice or statement unless your remittance document otherwise states the invoice being paid or the payment exactly matches a specific invoice or statement amount.
If a particular ANDANET web site requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You then must choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account and restricting access to your computer. Furthermore, you are entirely responsible for any and all activities that occur under your account or password. You agree to notify ANDA immediately of any unauthorized use of your account or any other breach of security. ANDA will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. Additionally, you could be held liable for losses incurred by ANDA or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the expressed permission of the account holder.
ANDA reserves the right to change the terms, conditions, and notices under which the ANDANET web sites are offered, including but not limited to the charges associated with the use of the ANDANET web sites. You are responsible for regularly reviewing these terms and conditions and additional terms posted on particular ANDANET web sites. Your continued use of the ANDANET web sites constitutes your agreement to all such terms, conditions, and notices.
Unless otherwise specified, the ANDANET web sites are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the ANDANET web sites.
Any dealings with third parties included within the ANDANET web sites or participation in promotions, including without limitation, the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the third party. ANDA shall not be responsible or liable for any part of any such dealings or promotions.
As a condition of your use of the ANDANET web sites, you will not use the ANDANET web sites for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the ANDANET web sites in any manner which could damage, disable, overburden, or impair any ANDANET web site (or the network(s) connected to any ANDANET web site) or interfere with any other party's use and enjoyment of any ANDANET web site. You may not attempt to gain unauthorized access to any ANDANET web site, other accounts, computer systems or networks connected to any ANDANET web site, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the ANDANET web site.
The ANDANET web sites may contain e-mail services, chat areas, message services and/or other message or communication facilities designed to enable you to communicate with others (collectively, the "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
Use the Communication Service in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents to do the same.
Upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another or any of the ANDANET web sites or networks connected thereto.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.